Frequently Asked Questions

  • Where can I get my shopping delivered?
We deliver everywhere in Singapore. We can arrange special deliveries on demand if your area is not on the list.
  • Can I choose a time and day for delivery?
Yes, you can.
Your shopping cart can be delivered on the next day if you confirm before 4pm.
We do not deliver on Sundays and public holidays.
You will be offered a maximum of 2 time slots to choose from depending on your delivery address:
- A: 9am - 1pm
- B: 6pm – 10pm
Before checking out you should check your delivery details and especially your phone number. We cannot be responsible if the phone number is not reachable during the delivery.
  • I need to change my delivery details, how do I do that?

You can have access to your personal details on “My Account” and change your delivery or billing address from there.

Please note that once the order invoice has been sent to you by email, amendments or cancellations are not possible.

  • Can I collect my order from your warehouse?
No, at MyMarket SG you can't pick up your order at our warehouse.
  • What's the minimum order to receive free delivery?

Order value of SG$50 or above will receive FREE delivery, while orders below SG$50 will be charged a nominal fee of SG$14.

  • What if I'm not home for my delivery? Do you deliver to my neighbourhood or security guard entrance?

If you are not home for the delivery, our driver will call you to organize a new delivery or leave the order to the entrance or a neighbour if you give us the right to do so.

  • What payment method do you accept?
We accept payment by credit cards and bank transfers.
If you choose bank transfers you will receive our bank details with your invoice. Once we receive your payment confirmation proof by email your order will be dispatched.
  • What is your refund policy?
When you receive your order if there is any lost, damaged or non-conform products you have 24 hour to contact us by phone: +65 6909 5158 or email: support@my-market.sg to make a claim. You may have to provide a picture in order for us to receive and accept the claim.
We will, after investigation, refund you within 3 working days.
In case of the reception of a mistaken products, we will refund the price difference with the one ordered. No exchange is possible once the order has been delivered. 
  • How do you guarantee your quality?
To guarantee our quality we select our own suppliers from France and we visit them as often as we can to insure the quality of our products and our relationship with them.
We organise our shipments from Le Havre, France to Singapore by sea in controlled temperature containers to maintain an optimised temperature level during the transit.
In Singapore we have our own warehouse allowing us to control our products every day and make sure that they will be safe once they arrive at your place.
  • How can I contact you?

You can contact us by phone: +65 6909 5158 or email: support@my-market.sg for any claim, suggestion, feedback or question you may have.

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